Job Description
- Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity within the Head Office space. We are looking for a talented individual with relevant skills and experience as a Receptionist, based in Midrand. The successful candidate will report directly to the PA of the PAC Director.
- To operate the switchboard, attend to front desk visitors and provide administration support.
Key Duties & Responsibilities
- · Manage General Administration for the site.
- · Operate the switchboard & switchboard system to ensure professional internal and external public relations service at all times.
- · Proper screening of calls and transferring of call to the appropriate person/department. Never give out Directors cell phone nos.
- · Attend to internal & external visitors in a focused business and hospitable way, while observing security procedures.
- · Provide administration support by recording and giving messages accurately.
- · Attend to management requests in respect of long distance and sometimes international calls. PA to PAC & HR Director Receptionist
- · Provide administration support to internal customers related to telephone problems and new lines.
- · Handle and ensure internal and external post is distributed to the correct recipients.
- · Ensure adequate housekeeping of meeting rooms and boardrooms;
- · Manage meeting facilities and ensure that rooms are efficiently equipped with relevant resources.
- · Facilitate orders for boardroom supplies and stationery when required.
- · Creation of PO’s for the site
KEY ATTRIBUTES AND COMPETENCIES
- · Ability to work in a pressurized environment and to ensure minimum switchboard downtime.
- · A pleasant verbal ability, communication skills and self-confidence.
- · Manage call capacity to ensure no calls are dropped. Professional telephone techniques, etiquette and interpersonal skills.
- · Good administration and PC skills.
- · Diplomacy in respect of complaining customers.
- · Punctuality vital.
- · Highly presentable/ Professional groomed at all times.
- · Must be a high motivated individual who is the face of the company.
- · Must understand and be willing to develop by learning new regions/sites and assist in an efficient manner. Get to know CCBA address, CCSA, PE address or main site receptions etc. Understand we are bottlers and direct Coca-Cola queries to Parktown.
- · Take an interest in understanding who VIP customers are and protocol would be in terms of receiving them.
- · Must take pride in managing the boardrooms on site and keeping them in good standard at all times. Stocking up flipcharts , white board markers, batteries for remotes - for the venues?
- · Must take pride and “own the space” in reception. Take pride in the fridges, ensure they are always stocked.
- · Customer complaints are critical, ensure they are addressed.
Skills, Experience & Education
QUALIFICATIONS / EXPERIENCE ·- Computer skills on MS Word, Excel & Outlook
- · SAP User knowledge will be advantageous
- · A grade 12 qualification
- · A receptionist or similar qualification
- · At least 3 year’s receptionist and/or similar experience
General
- The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing. This position is bonded for Equity.