Shop Assistant Cashier - With or Without Experience

 

• Description

• 
  
  To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
  
  Job description
  
  Job Objectives:
  
  • To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
  
  • To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
  
  • To ensure the safe handling of cash at all times.
  
  • To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
  
  • To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
  
  • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
  
  • To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
  
  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  
  • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
  
  Knowledge:
  
  • Basic maths calculations
  
  • Retail/FMCG background and understanding of merchandising and promotions principles
  
  • Understanding of stock management procedures
  
  • Knowledge of customer service excellence
  
  Skills:
  
  • Planning and organising skills
  
  • Problem-solving skills
  
  • Strong customer orientation
  
  • Good communication skills
  
  • Computer literacy
  
  • Numeracy skills
  
  Competencies: Essential:
  
  • Relating and networking
  
  • Following instructions and procedures
  
  • Delivering Results and Meeting Customer Expectations
  
  Desirable:
  
  • Working with people
  
  • Persuading and Influencing
  
  • Planning and Organising
  
  • Coping with Pressures and Setbacks
  
  Minimum requirements
  
  Experience:
  
  • Desirable: experience in a customer facing role within a retail/FMCG store operations environment
  
  

• Requirements

• Minumun level of education: Certificate
• Availability for travel: No
• Availability for change of residence: No
• People with disabilities: Yes

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