**Position Details:**
- **Location:** Kimberley
- **Salary:** Market Related
- **Job Type:** Permanent
- **Sectors:** General, Security
- **Reference:** 94874
**Employer:** Fidelity Services Group
**Position Purpose:**
The role involves managing cleaning contracts, ensuring client satisfaction, and overseeing daily operations to maintain high standards of cleanliness and hygiene.
**Key Responsibilities:**
- **Client Satisfaction:**
- Maintain a schedule of daily, weekly, and monthly client meetings.
- Provide feedback on complaints and meetings, ensuring professional correspondence.
- Manage client needs, ensuring adherence to the scope of work and immediate feedback to clients.
- Ensure all equipment is accounted for and serviceable.
- **Operations Procedure:**
- Conduct weekly site audits and inventory checks.
- Hold monthly site meetings with personnel and ensure adherence to cleaning schedules.
- Comply with training programs and maintain client files.
- **Profitability and Finance:**
- Control direct expenses, including phone accounts, fuel, and staffing according to contracts.
- Ensure proper maintenance and repair of equipment.
- Monitor wage-to-revenue ratios and control headcounts, temporary staff, overtime, and leave.
- **Sales Revenue:**
- Pass new contract leads to the Sales Department.
- Assist with upselling on existing contracts.
- Retain contracts and communicate any risks to senior management.
- **Human Resources:**
- Ensure contracts are staffed according to requirements.
- Recruit professional, well-groomed cleaners with no criminal records.
- Conduct lower-level disciplinary inquiries and ensure adherence to company policies.
- React immediately to incidents and ensure compliance with health and safety requirements.
- **Manpower Development:**
- Implement staff training programs and maintain records.
- Conduct quarterly performance assessments and handle wage queries promptly.
- Adhere to leave planning and company policies.
- **Image:**
- Maintain impeccable condition and appearance of equipment.
- Ensure staff adheres to uniforms and dress codes.
- Be punctual and professional in conduct.
- **Innovation:**
- Discuss new ideas and methods during operational meetings.
**Candidate Requirements:**
- **Experience:**
- Proven experience in managing cleaning contracts and staff.
- Knowledge of health and safety regulations and procedures.
- Strong communication and interpersonal skills.
- Ability to handle disciplinary inquiries and staff training.
If you need further assistance or have any questions about the application process, feel free to ask!