**Job Details:**
- **Salary:** Market Related
- **Job Type:** Permanent
- **Sectors:** Retail Sales
- **Reference:** 99945
#### **Role Overview:**
The Online Administrator will ensure efficient operation of Dis-Chem’s Click & Collect system, focusing on customer satisfaction and order management.
#### **Minimum Requirements:**
- **Essential:**
- Grade 12 / Matric
- Proof of Vaccination Certificate
- Minimum of 1 year’s experience in a relevant retail environment
- Computer literate (MS Office and Internet browser administration)
#### **Job Specification:**
- **Customer Relations:** Provide superior customer service for Click & Collect users.
- **Order Management:** Ensure orders are ready for collection before customer visits.
- **Communication:** Stay updated with e-mail and system queries, and resolve accordingly.
- **Record Keeping:** Maintain accurate records of orders received, picked, packed, and released.
- **Efficiency:** Identify opportunities to reduce customer wait times and report system issues.
- **Packing and Packing:** Correctly pick and pack parcels, and resolve any customer queries swiftly.
- **Reporting:** Inform management of unresolved customer issues and provide feedback on online operations.
- **Operations:** Implement new operations as required by management.
#### **Competencies:**
- **Essential:**
- Understanding of Click & Collect best practices
- Strong customer service focus
- Excellent communication and listening skills
- Attention to detail and time management
- Problem-solving skills and reliability
- Patience and honesty
- **Advantageous:**
- Basic understanding of online shopping (e-Commerce) in South Africa
- Bilingualism
#### **Special Conditions of Employment:**
- Willing and able to work retail hours
- Reliable transport
- Fully vaccinated (proof of vaccination certificate)
- South African citizen
- Clear credit and criminal records
#### **Remuneration and Benefits:**
- Market-related salary
- Medical aid
- Provident fund
- Staff account
**Note:** Ensure you complete the questionnaire that appears when applying. If using a smart device, it may not pop up, potentially making your application incomplete.
Dis-Chem Pharmacies is committed to diversity and equal opportunity employment.