### Customer Service Coordinator | Kempton Park, Gauteng
**Job Type:** Full-time
**Location:** Kempton Park, Gauteng
**Job Purpose:**
To proactively provide a central point of communication for clients, customers, and internal departments, achieving and sustaining service excellence by assisting the Customer Service Manager (CSM) with all related areas.
**Key Accountabilities:**
- **Daily Re-Delivery Report:** Compile and distribute.
- **Delivery Communication:** Communicate and change expected delivery dates.
- **Delivery Delays:** Log and communicate all delivery delays to customers and principals.
- **Returns Management:** Log and communicate all returns to principals and log authorization numbers.
- **Incident Reporting:** Communicate all related incidents (including hijacks or accidents) to all parties, log details, request orders to be reinstated, and arrange alternative delivery days with customers.
- **Special Requests:** Log and communicate special, add-on, and collection requests with operations, providing feedback to principals.
- **Reporting:** Compile weekly reports for management.
- **Problem Identification:** Identify problem areas and liaise with management.
- **Collaboration:** Work closely with other departments to ensure client and customer needs are met and customer service levels are maintained within agreed SLA’s.
- **Task Completion:** Work is task-driven; complete tasks before taking any breaks (lunch, tea).
**Qualifications, Experience & Attributes:**
- **Education:** Matric.
- **Experience:** 2-3 years of warehousing/logistics experience.
- **Skills:**
- Excellent interpersonal skills.
- Ability to follow work procedures and safety rules.
- Ability to read, understand, and follow directions/instructions.
- Effective communication with team members.
- Excellent written and verbal communication skills.
- Self-starter with the ability to work under pressure.
- Excellent typing skills.
- Good problem-solving and follow-through abilities.
**Application Instructions:**
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Join our team as a Customer Service Coordinator in Kempton Park and contribute to maintaining high levels of service excellence in warehousing and logistics operations. Apply now to embark on a rewarding career journey with us.